Privacy Policy

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PRIVACY POLICY

(Updated and amended 07/31/2019)

The Asheville Marriage Counseling Website is owned and managed by Geoffrey Bullock, LCSW.  Asheville Marriage Counseling (“AMC”) makes every reasonable effort to keep your personal information protected and private.  We do not share personal information collected.

This Privacy Policy (the “Policy”) applies to the website available at:  https://ashevillemarriagecounseling.com (“Website”) and/or any other website or mobile application to which this Policy applies to (collectively the “Sites”). This Policy will not apply to any of your interaction with AMC offline.

This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access this Website. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy and our Terms of Use for customers.

Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy.  By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.

BY USING ANY OF OUR SITES YOU CONSENT TO THE TERMS OF THIS POLICY AND TO AMC’S COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY PLEASE DO NOT USE THE SITES.

Information Collected

We may collect two types of information from users of the AMC sites: 1) Personal Information ( limited to your name and email address, if you contact AMC by email through links on the Website); and, 2) Non-Personal Information, e.g. cookies or IP address.

Personal Information

“Personal Information” is defined as information that identifies you personally, such as your name, address, phone numbers, or email address. AMC collects and stores the Personal Information that you have provided to us by emailing AMC from links within the Website. Here are some examples of manners in which we may collect your Personal Information on the Sites:

  1. A name and an email address and any included information you provide when you complete our email contact form with a question. We may send you follow up emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.
  2. No other gathering, collection, or retention of personal information is done on the Website.

Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by you providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us.

Retention and Deletion

We retain your Personal Data for the minimum amount of time necessary to provide you with the information and/or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary for legal, contractual, or professional documentation obligations.

Sensitive Information

We ask that you not send us, and you do not share any sensitive Personal Information (e.g., Social Security numbers)

Anonymous Data Collection and Use

To maintain our Website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you, but is helpful to us for marketing purposes and for improving our services. Traffic data collection does not follow a user’s activities on any other websites in any way. Anonymous traffic data may also be shared with business partners and website analytics providers.

Non-Personal Information

“Non-Personal Information” can be technical information or it can be demographic information, such as your age, gender, ZIP code or other geolocation data, or interests. Non-Personal Information does NOT identify you personally. Here are some examples of the Non-Personal Information that is collected via the Sites and a description of how this information is used:

Internet Protocol (IP) address — Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the webpages you view. We use this information to deliver our webpages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.

Cookies — our Sites use “cookies” to improve functionality and usability. We use this information for planning, tracking and to improve the technical functions of our Sites. By using our products and agreeing to this Policy, you consent to our use of cookies in accordance with the terms of this Policy.

About Cookies

Cookies are text files sent by Web servers to Web browsers and are stored on the user’s computer or mobile device. If the browser is loading a page and the server requests the information stored in the cookie, the cookie is sent back to the server.

Cookies contain data about a user’s activities on the website, and can be used by Web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” or “session” cookies. A persistent cookie will remain valid until its set expiration date (unless deleted by the user). A session cookie will expire at the end of the user session, when the Web browser is closed.

Blocking cookies

Most browsers allow users to refuse to accept cookies.

  • In Google Chrome, you can adjust your cookie permissions by clicking “Options,” “Under the hood” and Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can block cookies by clicking “Preferences,” selecting the “Privacy” tab and “Block cookies.”
  • In Internet Explorer, you can refuse all cookies by clicking “Tools,” “Internet Options,” “Privacy,” and selecting “Block all cookies” using the sliding selector.
  • In Firefox, you can block all cookies by clicking “Tools,” “Options,” and un-checking “Accept cookies from sites” in the “Privacy” box.
  • Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to log on, access content or use search functions, for example.

 Deleting cookies

Users can also delete cookies already stored on their computers:

  • In Google Chrome, you can adjust your cookie permissions by clicking “Options,” “Under the hood,” and Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.
  • In Safari, you can delete cookies by clicking “Preferences,” selecting the “Privacy” tab and selecting “Remove All Website Data.”
  • In Internet Explorer, you must manually delete cookie files.
  • In Firefox, you can delete cookies by first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools,” “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
  • Doing this may have a negative impact on the usability of many websites.

 Use of Information Collected Via the Sites

 Personal Information

We use your Personal Information that we collect on the Sites only for the following purposes:

  • To deliver services, such as arranging appointments or reply to specific information you request;
  • To let you know about updated information and other new services from AMCNo personal data is collected on the site unless you initiate an email contact to AMC using links on the Website.

Confidentiality

We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us. AMC will not share or disclose your Personal Information with third parties outside of these conditions.

Submission, Storage, Sharing and Transferring of Personal Data

Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider or team members).

Non-Personal Information

  • Non-Personal Information is used as described above and in other ways as permitted by applicable laws, including combining Non-Personal Information with Personal Information.
  • Release of Information to Third Parties
  • By using the Sites you grant AMC the right to use your Non-Personal Information for marketing and to improve the Sites.

Third Party Websites

The Website may provide you with links to other websites. In the event that you choose to access such websites, AMC is not responsible for any actions or policies of those sites. Further, please note that the third party’s privacy policies and security practices may differ from AMC standards. AMC neither assumes responsibility for, nor does it control, endorse or guarantee any aspect of your use of any linked sites. We recommend that you check the privacy policy of such a party before providing Personal Information to it.

Changes in Our Privacy Policy

AMC reserves the right to make changes to this Policy at any time and for any reason without prior notice. Any changes to this Policy will be posted on this page so that you are always aware of our current policies.

Website Security

No data transmissions over the Internet can be guaranteed to be 100 percent secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to AMC is done at your own risk. However, AMC uses website security measures consistent with current best practices to protect the Website, email and mailing lists. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

We realize there can be incidents of misuse or unauthorized program incursions, as almost every website, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our users. As appropriate and necessary, AMC will notify the relevant authorities of these incidents of misuse or unauthorized program incursions of the AMC Sites.

 Assignment

In the event that all or part of AMC’s assets are sold or acquired by another party, or in the event of a merger, you grant AMC the right to assign the Personal and Non-Personal Information collected via the Website.

Security

We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data.  That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content is directed to individuals who are at least 18 years old or older.

Notification of Changes

We may use your Personal Data, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy.  Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.

Data Controller and Processors

We are the data controllers as we are collecting and using your Personal Data.  We may use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.

Contacting the Asheville Marriage Counseling

You may contact us by mail at 70 Woodfin Place Ste 232, Asheville NC 28801 with any questions. Email any questions or concerns regarding this Privacy Policy to geoffrey@bullockcounseling.com. While we may not be able to respond to every report, we take each report seriously and will investigate it thoroughly.